Frequently Asked Questions
- Contact Us
- Contact us toll-free at 1-800-294-2266; fax us at 1-863-439-4694; or mail us at Dundee Groves PO Box 829, Dundee, FL 33838.
- Shipping & Handling
- FREE Shipping & Handling on most products shipped to the 48 contiguous United States. Sorry, we cannot ship gifts to Alaska, Arizona, or Hawaii. Shipping & Handling to Canada is $14.99 per item. Packages are shipped via USPS. We can deliver to PO boxes. We cannot guarantee delivery to physical addresses not recognized by the United States Postal Service.
- Returns & Replacements
- All of our gifts come with a 100% satisfaction guarantee. If you find that you are unhappy with your order, we will do our best to replace your order and make it right. If we are not able to replace your gift with the same item due to seasonal availability, we will send a replacement of equal or greater value.
- Ordering
- In addition to our website, orders can be placed via phone, toll-free at 1-800-294-2266; fax orders are accepted at 1-863-439-4694; and mail orders can be placed by mailing a completed order form to: Dundee Groves PO Box 829, Dundee, FL 33838. To request a copy of our catalog by mail, call us toll-free at 1-800-294-2266.
- Payment, Pricing & Promotions
- For orders placed via internet, phone or fax, we accept payment by VISA, Master Card, Discover or American Express. Mail orders can pay by personal check or money order in US funds or by a credit card mentioned above. For credit cards by mail, be sure to include the month and year of expiration. Any promotions or coupons can be applied on internet orders by entering a valid, non-expired code in the box provided at checkout. For phone orders, be sure to mention the promotional code or coupon that you wish to apply to your order. Fax and mail order customers can deduct the amount of a valid, non-expired promotion or coupon to their Final Order Total at the bottom of their order form. Promotions and coupons apply only to the final overall total, not the individual gift totals. Please notate which promotion you are applying to your order. For all orders, be sure to include payment to cover any deluxe items and shipping costs for every item.
- Packaging
- Gifts may not always be packed exactly as shown. We will always ship your gift box packed full of the best quality fruit we have available at the time of shipment. Piece counts can vary depending on size. Mother nature dictates the size of the fruit each year.
- Substitution Policy
- Our intent is to send gifts as requested, but we reserve the right to make product substitutions of equal or greater value when necessary.
- Requested Arrival Date Policy
- Please note that requested arrival dates are approximate. While we do our best to ensure your gift arrives as close to your requested arrival date as possible, arrival dates are not guaranteed.