Frequently Asked Questions

Product & Packaging

Q: How are the gifts selected?
A: Our fruit is hand-picked in the groves, hand-packed at our packinghouse facility and then shipped via UPS directly to the recipient's door.

Q: Will my gift look exactly like the picture?
A: Not always. Gifts may not always be packed exactly as pictured since Mother Nature dictates the size and shape of our fruit each year, this also means the number of pieces may differ. However, we always ship your gift box packed full of the freshest, best-quality fruit available.

Q: What happens if something is out of stock?
A: Our intent is to send gifts as requested, but we reserve the right to make product substitutions of equal or greater value when necessary.

Ordering

Q: Can I choose a specific arrival date?
A: While we do our best to ensure your gift arrives as close to your requested arrival date as possible, arrival dates are not guaranteed. Due to weather, harvest conditions and the harvesting process, we cannot guarantee arrival dates. All arrival dates are considered approximate.

Q: What charges do I need to include with my mail order?
A: Include full payment that covers:

  • The price of all items ordered.
  • Shipping charges for each item.
  • Add-on or deluxe item charges.
Note: Incomplete payments will delay your order.

Q: Where can I download an order form?
A: A blank order form can be found here: https://www.dundeegroves.com/orderform

Q: How do I include a promo code or coupon with my order?
A: Applying a promo code to your order depends on your ordering method:

  • Online: Enter the code in the promo code box at checkout.
  • Phone: Mention the code to the representative.
  • Mail or Fax: Clearly note the code on your order form and deduct the appropriate amount from your total.

Q: Are there any rules for using promo and coupon codes?
A: Yes. Please keep the following in mind when using a promo or coupon code:

  • Most codes are single-use only.
  • The discounted coupon amount will reflect on the final order total.
  • Codes cannot be combined with other discounts or promotions.
  • Make sure your code is valid, not expired, and clearly written or entered.
  • Illegible or incorrect codes may not be applied.

Q: What forms of payment do you accept?
A: We accept Visa, MasterCard, Discover, and American Express.

  • Online orders can also use PayPal.
  • Mail orders can also include a personal check or money order in U.S. funds.
    • If paying by credit card on a mail order, be sure to include:
      • Expiration Date (mm/yy)
      • Security Code (CVV)

Shipping, Delivery & Restrictions

Q: Which carrier do you use for deliveries?
A: We ship all orders exclusively via UPS. This ensures reliable delivery with detailed tracking from our door to yours.

Q: How much is shipping and handling?
A: Pricing is a flat rate per package based on the destination:

  • United States:
    • $17.99 shipping & handling per item within the 48 contiguous U.S. states.
    • We do not ship to Alaska or Hawaii.
  • Canada:
    • $49.99 shipping & handling per item.

Q: What are the restrictions for shipping to Canada?
A: Canadian shipments must be fruit-only -- Candy, marmalades and cakes are not allowed. You must select an all-fruit gift when shipping to Canada.

Q: Are there any special rules for certain U.S. States?
A: Yes. Gifts going to Arizona, California, Louisiana, and Texas follow a special set of guidelines for shipping because these states also grow citrus. As a result, these packages have a unique shipping schedule and are shipped less frequently on a few pre-selected dates each month. For information on requested arrival dates for these states please call us at 1-800-294-2266 for more details.

Q: Can you ship to PO Boxes?
A: No. Since we ship via UPS, we cannot deliver to PO Boxes.

Tracking My Order

Q: How can I track my order?
A: You can track your order in three ways:

  1. Online: Visit www.dundeegroves.com/tracking
    • Enter your Order ID and the email address used at checkout.
  2. Email: Look for an email from us with the subject line "DUNDEE GROVES Shipment Confirmation".
  3. Phone: Call us during business hours and our customer service team will gladly provide the UPS tracking number and order status.

Q: Where can I find my Order ID?
A: You would have received an email immediately after placing your online order. Look for an email from dundeegroves.com with the subject line 'Dundee Groves Order Confirmation'. If the email is not in your inbox, check your spam or junk folder.

Q: How long does delivery take?
A: Most orders arrive within 2-5 days of leaving our packinghouse however, delivery times may vary.

Returns, Replacements & Cancellations

Q: What is your return policy?
A: All gifts come with a 100% satisfaction guarantee. If you are unhappy with your gift, we will do our best to make it right. If the original item is unavailable, we'll replace it with a comparable item of equal or greater value at no extra cost to you.

Q: What conditions apply to the 100% satisfaction guarantee?
A: Our guarantee applies when the order and shipping information you provide is complete and accurate at the time of purchase.

Q: Can I cancel my order?
A: All of our fruit is hand-picked at peak ripeness and carefully prepared for shipping. Once your order has been labeled and sent to our packing house, it can no longer be canceled or modified. Please double-check all order details, including shipping address, before placing your order. After placing your order, review your email confirmation for any errors and contact us immediately if changes are needed.

Corporate Gifting

Q: Do you offer corporate gifting options?
A: Yes! We offer a range of gifts to fit your budget, bulk order discounts, and customization options to add a personal touch. Every gift is backed by our 100% satisfaction guarantee. Send us an email at corp@dundeegroves.com or reach out to us here Corporate Inquiry.

Contact Us

Q: How can I reach customer service?